Frequently Asked
Questions

Smart Business Card Reader

Topics

Installation and Setup Scanning Cards
Scanning Quality and Accuracy Exporting data to PIMs and Contact Managers
Troubleshooting Sharing a Parallel Port
Printing Labels onto a Smart Label Printer Software Upgrades


 
Installation and Setup

Installation Tip

Connect the hardware completely (and plug it in) before installing the software.

Calibrating the Reader:

The reader will require a one-time calibration at the end of the software installation. Calibration is necessary and should only require being done once.You will need to re-calibrate if you move it to another computer or replace the scanner with a different one.

Can I use any white paper or cards for calibration?

No, You must use one of the claibration cards included with the software.

My calibration card is bent or dirty, can I still use it?

If it is only dirty on one side, use the clean side for calibration (the clean side should face AWAY from you when claibrating). Otherwise, discard the bent or dirty card and use a clean and untattered one. Additional calibration cards are available from Seiko Instruments.
 
Back to the Top
 

Scanning Cards

Scanning Tip

For best results we recommend you insert the card facing away and aligned to the left edge of the scanner

How does it work?

First the scanner scans the card. Then the Optical Character Recognition reads the text from the card image. This text is then processed by our intelligent field-recognition software to locate the name, address and other fields on the card. The information is then put in to the built-in database as text.

Can I feed it several cards at a time?

You can scan cards quickly using our batch scan function. This will scan many cards in a short amount of time by delaying the OCR and field recognition processing to a later time. You will have to feed the cards in one at a time to avoid jamming the reader.

Does it scan cards from all countries and languages?

Although the SBCR reads all cards with standard alpha-numeric characters, the field recognition is optimized for cards with addresses from: USA, Canada, U.K., Australia, Germany and Netherlands.

Scanning & Editing Tips

The following section quickly describes the advanced editing features that lets you check, correct and add text to the information recognized by the Smart Business Card Reader.

Tip #1: Verifying Text on Image and Zooming

If you want to verify an data field entry, you can use the quick zoom feature to automatically enlarge that portion of the scanned image.

  • Position the cursor over the text in the data field that you want to verify.
  • Click the right mouse button. The text is highlighted and appears enlarged in the card image.
  • After verifying the text, double-click inside the image to return it to the normal size.
To zoom in on a portion of the card image, press the left mouse button and drag the mouse across the area of the image you want to use. To return the image to normal size, double-click anywhere inside the image.

Tip #2: Drag and Drop Text from Card Image

In the event that some text did not make it into the correct data field, you can drag the data from the card image into the correct data field.

  • Position cursor on card image text that you want to drag. (If required, zoom in on the portion of the image).
  • Press and hold right mouse button. The recognized text appears in small print.
  • Drag the text to the data field and release mouse button when the cursor changes to a "+" sign indicating a valid field for receiving data.

Tip #3: Moving Text from the Notes Section and Between Fields

  • Select the text you want to move by pressing the left mouse button and dragging across the text.
  • Position cursor anywhere on the selected text. Press and hold the left mouse button.
  • Drag the text to desired location in target field and release the mouse button when the cursor changes to a "+" sign. The text will be appended/inserted in to the receiving field.

Tip #4: Moving and Replacing Entire Fields

To move an entire field, press and hold the left mouse button over the field name and drag the text to the desired field location and release mouse button.

To replace a field entirely with the moved text, position the cursor on the receiving field's name and release the mouse button.
 
Back to the Top
 

Scanning Quality and Accuracy

What types of cards are difficult to read?

Cards with reversed text, angled or curved text, very thin or light-colored type, text on a dark or textured background, text with fancy script outline or shadowed text, or little contrast between the card and the text are difficult for the SBCR to read.

How easy is it to fix the occasional errors?

Our advanced editing tools make it easy to edit those occasional errors or make changes. You can drag and drop from one field to another in a snap. You can even drag and drop information from the image of the card itself!

Wouldn't it be faster for a typist to key in the cards rather than scanning them and correcting any errors that happen?

No, overall it is much faster to scan them than to type them in. Many of the infrequent errors can be corrected by quick drag-and-drop edits. Also, even an experienced typist must be careful when entering data to make certain that the appropriate data in entered in the appropriate fields- and this slows down typing.

How accurate is the character recognition?

We use the most recent 32-bit OCR engine from Caere Corporation, the leader in OCR, with the highest accuracy available in the market. While OCR accuracy depends on the type of card scanned, most cards read at 100% accuracy, and some require editing.
 
Back to the Top
 

Exporting data to PIMs and Contact Managers

One-Click Data Export

For many popular Contact Managers, we have provided a one-click DDE data exchange. In this release, you can send data to: ACT! 3.0, ACT! 2.0, ACT! 1.0, Maximizer, Goldmine 95, Goldmine, Packrat, ECCO, Commence, and 1st Act.

Click here to find out how to export to your favorite PIM or contact manager.

To select one of the above Contact Managers/PIMs for one-click DDE export, select PIM Link from the Edit - Preferences menu option and select the appropriate PIM from the list. Then just click on the PIM icon to transfer the current contact or all tagged contacts into your PIM.
 
Back to the Top
 

Printing Labels onto a Smart Label Printer

The SBCR can print Convenient, one-at-a-time labels to the Smart Label Printer.

Label Printing Tip

Ensure that you have installed the Smart Label Printer Windows Printer Driver and have set the label size and other settings properly.
 
Back to the Top
 

Sharing a Parallel Port

What if my computer only has one parallel port and I want to share it with my printer and the SBCR- what can I do?

You have two easy choices:

  1. Use a parallel port switch box (the type which allows one parallel port to share two peripherals) or
  2. Add another parallel port to your computer by adding an add-in board (typically only costs $20-50).

Using a Switch Box

If you intend to use a Parallel Port Switch Box with the SBCR, select a MANUAL switch box. Most Automatic switch boxes will not work with the SBCR. We have tested BELKIN manual switch boxes and have confirmed that they work, although it should work with any brand that switches all 25 pins of the parallel port.

IMPORTANT: You must use a properly shielded cables from the switchbox to the parallel port and from the switchbox to the SBCR.

Generally, most parallel cables are NOT shelded well enought for scanning. Therefore, we STRONGLY recommend that you purchase an addional data cable from Seiko Instruments when using a switchbox. In North America, call 1-800-688-0817 to order an additonal data cable.
 
Back to the Top
 

Troubleshooting

Light (LED) Won't Turn On When You Plug It In

You should not have a problem. With some models, the Smart Business Card Reader's LED will not turn on until you scan your first card. Go ahead, scan a card!

Won't Scan Properly or at All
Scanned image is wavy or does not remotely look like the card

If you attempt to scan a card, but the scanner will not pull the card through, or the scanned image on the screen is completely black or otherwise unusable, review the list below:

1. Improper cable used or defective data cable

You MUST use the cable supplied with the Smart Business Card Reader. Use of any other cable will most likely not work, as must cables of this type are not properly shielded for use with the SBCR.

This is also important when using a switchbox. You must use SII cables for the connections from the SCBR to the Switchbox and from the Switchbox to the PC.

2. Power cable not connected or power adapter not plugged in

3. Parallel port not properly configured or selected

Make sure you have chosen the correct parallel port, if you have more than one. Also make sure it works- the easiest way is to connect a printer to it and print.
 
Back to the Top
 

Software Upgrades

As we add more features to the Smart Business Card Reader, we will offer software upgrades. Check out the web site for the most current version.
Software Download area
 
Back to the Top